Whilst we endeavour to get all sample orders out promptly, and this is generally 2-3 working days, due to the high volumes of samples being sent there may be times where the delivery period is slightly longer. We would therefore ask if you could allow 3-5 days working for delivery, if at this point they have not arrived, please get in touch.
All of our tiles are delivered through a nationwide haulage company across mainland UK. We have two delivery options:
- Our standard delivery time is 3-5 days.
- Our express delivery time is 2-3 days. Orders are only despatch from Monday to Friday, exc public holidays.
What time will the delivery be?
Unfortunately we are unable to stipulate a delivery time, all deliveries will be between 9.00am and 5.00pm.
Do I have to sign for my delivery?
Yes you do, for security reasons, it is necessary to get a signature for your tiles, unless specific delivery instructions are given in writing to leave them somewhere. If the tiles are left, Horncastle Tiles Limited do not accept any further liability for the tiles.
If the customer's driveway or pathway is not suitable for a pallet truck, it will be the customers responsibility to organise the labour needed to move the goods to the final delivery point. Delivery charges do not include carrying goods inside or up or down any stairs, as the Delivery person is not insured to assist.
Due to the cost of haulage please make sure you want the tiles Horncastle Tiles Limited has a 14 day refund policy.All return costs are payable by the customer
What if I am not at home when the delivery arrives?
Unless by prior arrangement, the driver will not leave the tiles. If a second delivery attempt is required, an additional charge of £ 25 is likely be incurred. If a delivery has been arranged, and you are not at home, the delivery depot will be under no obligation to attempt a re-delivery, and the goods will need to be collected from the delivery depot. If any delivery charges have been paid, these will not be refundable.
Do you deliver to Ireland?
We can deliver to Ireland, but delivery will be on a price on application basis depending on the quantity of tiles being ordered. Please contact us for further information.
All damages and irregularities must be notified within 2 working days of the delivery.Clear notification on the delivery note is required for any damages. The exact amount missing or damaged must be notified, in writing and replacements will be sent out FOC. All damaged or faulty goods will be collected at the request of the delivery/collection company.
It will be deemed to be acceptable if there are 1 or 2 broken tiles, due to the nature of tiles and in this instance we would recommend that you attempt to use them where cuts are necessary. If you then require 1 or 2 additional tiles to be sent out as replacements, we will do this on the assumption original notification was within the timescale above.
What if I need to order additional packs?
Due to delivery costs it is important to ensure you allow enough tiles, including waste to be delivered with your main order. Additional packs will have to be arranged via special arrangements and is often a costly process.